Refund policy

 

*Return & Refund Guidelines*

1. A clear unboxing video of the parcel is mandatory to generate a refund request.

2. Please carefully check the size of the product in the image before purchasing, as we do not accept returns due to size issues.

3. Our refund policy is valid for 10 days after receiving your parcel. If 10 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

4. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

5. A receipt or proof of purchase is required to complete your return.

6. Shipping costs are non-refundable.
   
7. We only exchange items if they are defective.

8. Returns or replacements are not offered if the product does not meet personal preferences for look, quality, or size.

9. We do not generate return pickup. Return parcels are to be couriered by customers.

10. Refund will be processed after the return courier is received and the product is in acceptable condition.

11. Once the refund is processed, it may take upto 7 working days to get reflect in your account.

*Late or Missing Refunds (if applicable)*  
If you haven’t received your refund yet, please follow these steps:  
   - Check your bank account again.
   - Contact your credit card company, as it may take some time before your refund is officially posted.
   - Contact your bank. Processing time can vary.  
If you have done all of this and still have not received your refund, please contact us at sales.satyamkraft@gmail.com.

*Shipping Address for Returns*  
To return your product, please send it to:  
Satyam Kraft  
Plot no. 23, Somakanji Wadi, Nr Savera Complex, Khatodara, Surat, Gujarat 395002